MY CADDY IS NOISY

Lightly lubricate the axles using petroleum jelly. If the problem persists, the caddy may need to be taken to an authorized MGI repair center for inspection.

WET WEATHER TIPS

MGI caddies are designed to be used in all conditions however a level of caution is required when operating your caddy in wet conditions.

When playing in wet conditions, we recommend carrying a hand towel to wipe away any excessive water from the top box.

Keep your caddy on the fairway and paths when possible and avoid boggy terrain and puddles.

MGI caddies are designed to be as resistant to wet conditions as possible however they are not waterproof.

Under no circumstances should you clean your caddy using a pressure washer or hose.

MGI recommends cleaning away excess debris with a brush and wiping the caddy down with a damp cloth.

Damage to the drive system and electronics due to water ingress is not a manufacturing defect and will not be covered under warranty.

If you experience an issue after playing in wet conditions, please make contact with your Proshop to organise inspection by an authorised MGI technician

HOW DO I PAIR THE REMOTE TO MY CADDY?

If your remote loses pairing with the Top Box or you replace your remote it will need to be paired as follows:

• Turn on Ai Navigator GPS+

• Turn on the Ai Navigator GPS+ remote

• The remote LED will flash blue and red

• The LED will go solid blue once paired

SHOULD I DISENGAGE MY BATTERY WHEN NOT IN USE?

Do not leave the battery handle engaged when you stop playing as it will drain your battery.


HOW OFTEN SHOULD I SERVICE MY CADDY?

It is recommended to service your caddy every 12 months or every 500km to ensure optimal performance of your caddy.

Please see the Preventative Maintenance Program that can be found in your user manual.

Approved service center locations can be found on the MGI website or by contacting us.

WHAT IS THE WEIGHT OF MY CADDY?

The weight of your caddy varies between models.


Ai Navigator GPS+: 33.28lbs

Zip Navigator AT: 36.37lbs

Zip Navigator: 28.6lbs

Zip X5: 25.9lbs

Zip X3: 24.8lbs

Zip X1: 22lbs

DO I NEED TO CHARGE MY MAIN BATTERY BEFORE ITS FIRST USE?

Yes. Charge your new battery for at least 8 hours or overnight before use. The battery charger light will turn to green indicating that the battery is fully charged.

HOW DO I REGISTER MY CADDY?

It is important you register your MGI Ai Navigator GPS+ immediately

via the Top Handle. Registration allows you to:

• Record your Ai Navigator GPS+ for warranty purposes

• Speeds up any servicing required on your Ai Navigator GPS+

• Assists us to contact you with any updates to your Ai Navigator

GPS+

Alternatively you can also register your Ai Navigator GPS+ via the MGI

app or visit mgigolf.com

MY CADDY PULLS TO ONE SIDE

Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, your front wheel may need adjusting. Please refer to instructions below.


1. You will need around 20 meters of level ground to trim the motors on the Ai Navigator GPS+ caddy.
2. Connect the battery and have the Ai Navigator GPS+ stopped [without the golf bag].
3. Press and hold the speed control button for 3 seconds and the Ai Navigator GPS+ will automatically enter into the "motor trimming function"
4. Release the speed control button, the caddy will go forward automatically. After
5- 20 meters [the distance traveled will be different based on actual difference of the motor] the caddy will stop automatically.
5. Then check the straightness of the caddy using the top box speed control. The caddy should run straight, if not, repeat the above process.
MY AI NAVIGATOR GPS+ IS NOT TRACKING STRAIGHT

To access motor trimming hold down speed control button for five seconds. Select motor trimming option and follow the on screen instructions. 

CAN I REPLACE THE REMOTE BATTERY?

The remote control is 1PX7 so is waterproof to 1m for up to 30 mins. Given the enclosed casing the battery cannot be replaced.

HOW OFTEN DO I CHARGE MY REMOTE?

Your remote battery is a long life lithium battery designed to last for over 3 years old. MGI recommends charging the remote after every round of golf.

WHAT INCREMENTS DOES MY REMOTE BATTERY LEVEL INDICATION REFLECT?

The Battery indication moves in 25% increments.


DOES THE HANDLE HAVE A USB CHARGING PORT?

Yes, under the handle are two charging points, A USB and USB-C.

I WOULD LIKE TO HAVE MY AI NAVIGATOR GPS+ SERVICED. WHO DO I CALL?

MGI SERVICE INFORMATION

MGI USA Service Email: serviceusa@mgigolf.com 

Live Chat: visit ca.mgigolf.com

Telephone: +61 388 726 700

 

Local Service Centers: Visit https://ca.mgigolf.com/pages/international-distributors to find contact information for your local MGI distributor and/or service agent.

Please refer to us.mgigolf.com to find the distributor in your country. 

WHAT SHOULD I DO IF MY CADDY LITHIUM BATTERY HAS BEEN IMMERSED IN WATER?

Under no circumstances should a Lithium Battery that has been immersed in water be connected to a caddy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.

HOW SHOULD I CARE FOR MY LITHIUM BATTERY?

Your lithium battery leads, casing and connections should be regularly inspected for damage and wear.

If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.

Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a caddy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.

For further information about caring for your battery please visit our Battery Maintenance Page